This policy explains what the DeoDap Wholesale Mall partner app and the diplbulk.in website collect from you, why we collect it, who else can see it, and how you can have it removed.
This is a trade account service. Accounts are issued by DeoDap to registered wholesale and franchise partners. You cannot create an account yourself, and the service is not intended for consumers or for anyone under 18.
1. Who we are
Deodap International Pvt. Ltd. ("DeoDap", "we", "us") is the data fiduciary responsible for the information described here.
Plot No 1 to 10, Next to Patanjali Saurastra Depot, Ruda Transport Nagar, Rajkot, Gujarat 360003, India.
2. What this policy covers
- The DeoDap Wholesale Mall Android application (package
com.dipl) - The diplbulk.in partner ordering website
It does not cover our public retail websites, or any third-party site we link to.
3. Information we collect
| What | Why we collect it | Required? |
|---|---|---|
| Name, business name | To identify your partner account | Yes |
| Email address | Account access, order confirmations | Yes |
| Phone number | Account access, order and delivery contact | Yes |
| Shipping and billing address | To dispatch and invoice your orders | Yes |
| Assigned warehouse | To show you the correct stock and pricing | Yes |
| Orders, cart, wishlist, reorder history | To operate the ordering service | Yes |
| Photographs you choose to search with | Visual product matching — see section 4 | No |
| Product and banner requests you submit | To respond to your request | No |
| Device push token | To send order and offer notifications | Yes |
| Crash reports and diagnostics | To find and fix faults in the app | Yes |
We do not collect your precise location, your contacts, your calendar, your microphone, or any biometric data. We do not track you across other companies' apps or websites, and we do not sell your personal data.
Payments
The app does not take payment. Goods are invoiced and settled on your trade account outside the app, so we do not collect card or bank details through it.
4. Camera and photographs
The app's image search lets you photograph a product, or pick a photo from your gallery, to find matching items in our catalogue.
When you use image search, the photograph is uploaded to our servers. It is processed there to compute a visual match against our product catalogue, and the matching products are returned to you. The photograph is used for that search only. It is not added to your account profile, not used to train systems unrelated to product matching, and not disclosed to advertisers.
If our image-search service is unavailable, the app falls back to labelling the photograph on your device and searching by that label instead. In that case the photograph does not leave your phone.
Image search is entirely optional — you can place every order without it. The app requests camera and photo access only at the point you first use the feature, and Android lets you refuse or revoke that access at any time.
5. Notifications
We use Firebase Cloud Messaging to send order updates and offers. This requires a device token, which identifies your installation of the app but not you personally. You can turn notifications off in your device settings at any time; the rest of the app continues to work.
6. Crash reporting
We use Firebase Crashlytics to record crashes and errors so we can fix them. These reports contain device model, operating system version, app version, and the technical state of the app at the moment of failure. They are not used to profile you.
7. Who else sees your information
We share personal data only where it is needed to run the service:
- Google LLC — Firebase Cloud Messaging and Crashlytics, for notifications and crash diagnostics.
- Our hosting and backend providers — who operate the servers that run the ordering system on our behalf, under contract.
- Logistics and courier partners — the delivery details needed to dispatch your order.
- Authorities — where we are legally required to disclose, for example under tax or law-enforcement obligations.
We do not share your personal data with advertisers or data brokers, and we do not sell it.
8. How long we keep it
Account and order records are retained for as long as your partner account is active, and afterwards for as long as Indian tax and company law requires us to keep commercial records. Crash reports are retained for a limited diagnostic period and then discarded. Photographs submitted to image search are retained only as long as needed to complete the search and to investigate faults in it.
9. How we protect it
All traffic between the app and our servers is encrypted in transit using HTTPS. Access to partner data by our staff is limited to those who need it to operate the service. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information against loss and unauthorised access.
10. Your rights
Under India's Digital Personal Data Protection Act, 2023, you may ask us to:
- tell you what personal data we hold about you;
- correct anything inaccurate or incomplete;
- erase your personal data, where we are not required to retain it;
- withdraw a consent you previously gave, such as for notifications;
- nominate someone to exercise these rights on your behalf.
Deleting your account and data
Because partner accounts are issued by DeoDap rather than created in the app, account deletion is handled by request. Email sales.goods@deodap.com from your registered address, with the subject "Delete my account", and we will close the account and erase the personal data associated with it, apart from commercial records we are legally obliged to retain. We aim to respond within 30 days.
11. Children
The service is for registered business partners and is not directed at, or available to, anyone under 18. We do not knowingly collect personal data from children.
12. Changes to this policy
If we change this policy we will update the effective date above, and where the change is significant we will tell you in the app or by email.
13. Contact us
Questions about this policy, or about how your data is handled:
Deodap International Pvt. Ltd.
Email: sales.goods@deodap.com
Plot No 1 to 10, Next to Patanjali Saurastra Depot,
Ruda Transport Nagar, Rajkot, Gujarat 360003, India